Oracle - Redesigning Human Capital Management
July 2017 - Ongoing
Challenge
Oracle’s HCM cloud was built to support a wide range of features that were completely customer configurable which worked great in silos. However, the increased complexity not only grew the barrier to adoption for new companies but also affected existing users who were not satisfied with the overall experience as they were not able to perform their task efficiently. We also wanted to capture new customers who needed a simpler offering.
Product Vision
Our basic high level goal was to redesign Oracle HCM with the principle focus to delight our customers and help them complete their tasks efficiently.
The Scope & My Responsibilities
Oracle HCM Cloud comprises applications that span across multiple product areas. Although this whole redesign effort had 10 designers with each working on different flows, I was the lead designer (sole designer) on many critical flows. Below are a few of the projects for which I was the lead (only designer).
Projects I Worked On
Change Salary
This project was aimed at helping managers change an employee's salary off-cycle and it was critical aspect of many other manager selef-service flows like off-cycle promotions, transfers etc.
Employee Calendar
This project was aimed at helping managers change an employee's salary off-cycle and it was critical aspect of many other manager selef-service flows like off-cycle promotions, transfers etc.
Total Compensation
This project was aimed at helping managers change an employee's salary off-cycle and it was critical aspect of many other manager selef-service flows like off-cycle promotions, transfers etc.
Team Schedule
This project was aimed at helping managers change an employee's salary off-cycle and it was critical aspect of many other manager selef-service flows like off-cycle promotions, transfers etc.
Manage Direct Reports
This project was aimed at helping managers change an employee's salary off-cycle and it was critical aspect of many other manager selef-service flows like off-cycle promotions, transfers etc.
Manage Availability
This project was aimed at helping managers change an employee's salary off-cycle and it was critical aspect of many other manager selef-service flows like off-cycle promotions, transfers etc.
I also had the chance to work on design patterns that could be used across different flows. Additionally, I also helped mentor other designers on various other HCM flows as part of this effort.
Oracle Open World 2017 HCM Demo
Overall Impact
This project has been extremely crucial for the whole team from both a design and a business point of view. We wanted our designs to not only help our users accomplish their tasks efficiently, but also wanted to delight our users. In short, we felt that we had an excellent opportunity to redefine Oracle's UX (with this HCM design being a starting step). The early signs have been looking good as our efforts have indeed been well appreciated by many of our existing customers. This to me has been truly rewarding.
But the cherry on the cake has also been that we have been able to accomplish our business goals. Recently (August 2018), Gartner positioned Oracle HCM as a visionary leader for Cloud HCM Suites for Midmarket and Large Enterprises, and this has been a significant jump from where we were a year ago.
This project is still ongoing, and we are continually working to improve the experience for our users. I have enjoyed working on this project and if you are interested get in touch if you have any questions.