Oracle · HCM Cloud
Redesigning Human Capital Management.
- Problem Endless configurability made HCM Cloud powerful in silos but overwhelming end-to-end, raising the bar for new customers and slowing everyone else down.
- Solution Redesigned core manager and employee flows for efficient, everyday work, and opened a path to a simpler offering for less complex needs.
Impact at a glance
- Gartner visionary leader Oracle HCM named a visionary leader for Cloud HCM Suites in 2018, a clear jump from the prior year.
- Validated by customers Existing customers responded well to the redesigned manager and employee flows.
- Lead on critical flows Sole designer on several of the most-used journeys across a 10-designer effort.
Challenge
A powerful suite that was hard to live in.
HCM Cloud was fully customer-configurable: powerful in silos, heavy end-to-end. The complexity raised the barrier for new customers, slowed everyone already inside, and left room for a simpler offering we weren't capturing.
"Redesign Oracle HCM with a principle focus on delighting our customers and helping them complete their tasks efficiently."
Scope & my responsibilities
Lead designer on critical manager and employee flows.
HCM Cloud spans many product areas; the redesign split ownership across a 10-designer team. I was sole designer on several critical flows, and mentored others on adjacent ones.
Projects I worked on
Flows managers and employees touch every week.
Below are the flows I led solo. I also built design patterns reused across HCM, and mentored other designers on adjacent flows.
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Change Salary
Helping managers change an employee's salary off-cycle, a building block for promotions and transfers.
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Employee Calendar
A manager's view of an employee's time, plans, and availability in one place.
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Total Compensation
A clearer picture of pay, benefits, and equity for the employee.
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Team Schedule
Schedule visibility across complex org structures.
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Manage Direct Reports
Everything a manager needs about their team, in one place.
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Manage Availability
Simple ways to signal when people are on and off.
In the wild
Oracle OpenWorld 2017 HCM demo.
Overall impact
From customer delight to a market position shift.
This was a chance to redefine Oracle's UX, starting with HCM, through design that helped users work efficiently and still delighted them. Early signs were encouraging: customers responded well.
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Analyst recognition
Gartner visionary leader.
In August 2018, Gartner named Oracle HCM a visionary leader for Cloud HCM Suites, Midmarket and Large Enterprises, up from the prior year.
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Customer reception
Existing customers validated the direction.
The new flows were well received by existing customers, validating the redesign's direction.
Reflections & design takeaways
HCM taught me that in deeply configurable software, simple isn't a visual style, it's an editorial decision. Every removed control was an argument to win with PMs, engineers, and power users, so people could focus on the work, not the tool.